CD Projekt RED has issued an apology regarding Cyberpunk 2077‘s performance on base last-generation consoles, and its multitude of bugs and crashes, promising several hotfixes and two large patches to address the issues in the coming months.
Cyberpunk 2077 launched for PlayStation 4, Xbox One, PC via Steam, Epic Games, and GOG, and Stadia on December 10. PlayStation 5 and Xbox Series versions are due out at a later date and will be available as a free upgrade to users who own the PlayStation 4 or Xbox One versions.
Get the full message from CD Projekt RED below.
Dear gamers,
First of all, we would like to start by apologizing to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase. We should have paid more attention to making it play better on PlayStation 4 and Xbox One.
Second, we will fix bugs and crashes, and improve the overall experience. The first round of updates has just been released and the next one is coming within the next seven days. Expect more, as we will update frequently whenever new improvements are ready. After the holidays, we’ll continue working—we’ll release two large patches starting with Patch #1 in January. This will be followed by Patch #2 in February. Together these should fix the most prominent problems gamers are facing on last-gen consoles. We will be informing you about the contents of each patch ahead of their release. They won’t make the game on last-gen look like it’s running on a high-spec PC or next-gen console, but it will be closer to that experience than it is now.
Finally, we would always like everyone who buys our games to be satisfied with their purchase. We would appreciate it if you would give us a chance, but if you are not pleased with the game on your console and don’t want to wait for updates, you can opt to refund your copy. For copies purchased digitally, please use the refund system of PlayStation Network or Xbox respectively. For boxed versions, please first try to get a refund at the store where you bought the game. Should this not be possible, please contact us at [email protected] and we will do our best to help you. Starting from today, you can contact us for a week up until December 21, 2020.
Humbly
Marcin Iwinski, Adam Kicinski, Adam Badowski, Michał Nowakowski, Piotr Nielubowicz, Piotr KarwowskiP.S. PC gamers will also be getting regular updates and fixes improving the game.